Referrals

If your complaint does not involve fraud, waste, or abuse, these referrals may help direct you to the appropriate Metro Department.

• Applicants for employment with concerns about the recruitment & selection process

  • Metro Human Resources Department

    Tel: 213.922.7153

   

• Complaints regarding Metro Bus/Rail Services

  • Metro Passenger Relations Department

    Tel: 213.922.6235

    E-mail: customerrelations@metro.net

     

• Complaints regarding Metro construction projects (noise, debris, etc.)

  • Metro Customer Relations-Vendor Department

    Tel: 213.922.4592

     

• Metro employees with concerns regarding discrimination/harassment

  • Diversity & Economic Opportunity Department (DEOD)

    DEOD Hotline: 213.922.2600

    DEOD Fax: 213.922.7660

     

• Questions regarding "Lost & Found" items

  • Metro Customer Service Center

  • Link: http://www.metro.net/riding_metro/riders_guide/contact_us.htm

    Tel: 213.922.8920

     

• Questions & concerns regarding safety & security (of Metro properties and premises)

  • Metro Sheriff's Transit Services Bureau:  213.563.5000

  • Metro Security: 213.922.7600

   

• Questions & concerns regarding services to disabled Metro patrons

  • General Information: 1.800.COMMUTE

  • Wheelchair Lift Hotline: 1.800.621.7828

  • Transit Information for the Hearing-Impaired: 1.800. 252.9040 (TTY)